Parent Pay - General Information

  

We are pleased to announce that we accept payments online for items such as dinner money, school trips and uniform. Using a secure website called ParentPay you will be able to pay online using your credit / debit card or continue to make cash payments at PayPoint stores. ParentPay will be our preferred method of making payments to school.

 

ParentPay - a quick overview

The system has been designed from the ground up to work great on tablets and phones as well as desktop computers.

ParentPay can be used to pay for:

  • School Dinners
  • Trips
  • Clubs
  • Online Shop
  • Communication
  • Payment Options

 

     

    How to get started with ParentPay?

     

    We will send you your account activation details. Once you receive these:

    1. Visit www.parentpay.com
    2. Enter your Activation username and password in the Account Login section of the homepage NB. These are for one-time use only, please choose your own username and password for future access during the activation process
    3. Provide all the necessary information and choose your new username and password for your account - registering your email address will enable us to send you receipts and reminders
    4. Once activation is complete you can go to straight to Items for payment, select which item(s) you want to add to your basket and proceed to complete your payment

     

    Parent Pay - How to pay

     

    How To Top Up The Parent Account Balance And Pay For Items (Mobile DeviceView)

    How to successfully top up the parent account balance and pay for an item from the parent account mobile device view.

     

    You can now pay for items using either card, or Parent Account funds, or a combination of both.

    Paying with credit/debit card:

    1. Log in to your ParentPay account
    2. Select the button with the ​ symbol to quickly pay for meal, or the Pay for other items for a full list of this child’s items for payment*
    3. Select either View basket and pay or Continue shopping.
    4. Once you have selected all your items, your basket and order summary will be displayed. Review the details and select Pay now (please note that the amount you are required to pay will be reduced by any credit you have in your Parent Account balance).

    *For quick meal payments, enter the amount you wish to credit your child’s meal account with and Add to basket (please refer to the How do I make bookings FAQ if your child’s meals need to be booked).

    *For other items select View details and pay against the item you wish to purchase and then Add to basket.

     

    Paying with Parent Account credit:

    1. Log in to your ParentPay account
    2. Select the button with the symbol to quickly pay for meal, or the Pay for other items for a full list of this child’s items for payment*
    3. You will receive an onscreen notification when you have completed your transaction.

    *For quick meal payments, enter the amount you wish to credit your child’s meal account with and Add to basket (please refer to the How do I make bookings FAQ if your child’s meals need to be booked).

    *For other items select View details and pay against the item you wish to purchase and then Pay using Parent Account. (please note that if you do not have sufficient funds for all items being purchased in your Parent Account, you will be prompted to pay the difference using a card payment by clicking Pay now).

     

    Paying by Bank Transfer and Auto Top-up:

    You can pay for items directly from your bank without having to use a debit or credit card and when your dinner money balance is running low you can also opt to have it topped-up automatically from your bank – so your child never misses out.

    For instructions on how to pay for items using Bank Transfer view the FAQ here.

    Parent Pay support

    For any support you need for the following reasons, please follow this link https://www.parentpay.com/parent-account-faqs/   
    • Username/email and password
    • Making payments and requesting refunds
    • Parent Account Credit
    • Setting up your ParentPay account
    • Bank Transfer and Auto top-up
      If you have any questions outside of these reasons, or have any further queries or questions about your account, please contact parentpay@burlingtondanes.org